# of Positions 50
Job Type Para-professional/Support
Full/Part Time Part-Time
Weekends Required Both
Why State Farm®?
Our commitment to customers makes us the No. 1 insurer of cars and homes in the United States.
This same commitment to our work force is how we got here and how we stay here. Our 90-year track record highlights State Farm as an employer of choice committed to providing career opportunities that last a lifetime.
From diverse backgrounds and talent, to meaningful work and comprehensive benefits, "Like a good neighbor..." isn't just a slogan. It's who we are and how we do business.
Check out our Video Gallery (https://careers.statefarm.com/employee/emp-see-for-yourself.asp) to learn more.
WHAT ARE THE DUTIES AND RESPONSIBILITIES OF THIS POSITION?
Our Service Representatives contribute to the goals and overall success of the Company due to their direct contact with current and potential customers. They are located in various contact centers and inbound calls on behalf of agents. The primary responsibilities of a Service Representative include:
•Knowing where to find the answers to a variety of insurance-related questions and helping the customer understand the next steps in the process
•Providing emergency assistance and taking detailed messages for agents and claims personnel as needed
•Providing a remarkable customer experience
•Communicating with customers in a courteous manner using approved scripts via phone or written correspondence
•Working in a collaborative team environment while meeting quality standards
•Being accountable to their team, their work and their schedule
WHAT KNOWLEDGE AND SKILLS ARE NEEDED TO BE SUCCESSFUL IN THIS POSITION?
•Successful completion of required training programs
•Listen and communicate clearly, professionally and empathetically
•Work from established procedures, scripts and job aids and handle multiple computer applications while helping customers on the phone
•Escalate problems or inquiries as needed
•Maintain quality, accuracy and professionalism in a fast-paced environment
•Ability to multi-task and adapt to changing environment
ITEMS OF NOTE
•Pay for Performance
•Merit reviews are conducted annually to reward associates with performance-based pay increases. As you continuously grow, your pay often grows too
•Annual Bonus Potential
•The annual bonus provides a way to reward eligible employees for their contributions and continuing commitment to the overall success of the State Farm® Companies goals
•You may be eligible to participate in our total rewards benefits package which includes medical, dental, life and disability insurance, vision, 401(k) plan, credit union, tuition aid reimbursement, a fully funded retirement pension plan and more
PART-TIME POSITIONS *BENEFITS ELIGIBLE*
START DATE: 12/5/2016
LOCATION: Bloomington, IL Candidates must be willing to relocate themselves at their expense to this location.
SALARY: $13.75/HR Shift pay (including weekends) may apply. Our compensation programs are always evolving and are subject to change.
The Customer Care Center (CCC) is an after-hours and weekend operation that supports a 24 hour and 7 days a week work environment driven by our customer demands. Bilingual Spanish skills are desired, but not required. Competitive candidates may participate in pre-employment testing and phone interviews.
TRAINING: Selected candidates will attend 8 weeks of MANDATORY paid training;
Week 1 Monday Friday, 4pm-10pm
Weeks 2 4 (classroom training), Monday Thursday, 4pm-9pm and Friday 4pm-8pm
Weeks 5 8 (hands-on training), Saturday, Tuesday, Wednesday, Thursday 4pm-9pm and Friday 4pm-8pm.
-DAY AFTER CHRISTMAS, DECEMBER 26TH
-DAY AFTER NEW YEAR'S DAY, JANUARY 2ND
WORK SCHEDULE: The work schedule is a set schedule of 24 hours per week and will include working a full Saturday and/or Sunday every week and may include working some holidays in the future. Due to the nature of our business, flexibility in the work schedule is needed and future work schedules may change based on business needs.
INCUMBENCY: The incumbency period begins on the hire date, and means that you must work in this role 12 months before applying for other opportunities within the company.
LEARN MORE: To learn more about CCC Service, please scroll back up and click on the Video Library if you haven t already done so.
BENEFITS: TOTAL REWARDS
Our Total Rewards benefits package includes:
•Competitive starting salary
•Annual merit reviews
•Annual bonus potential
You may also be eligible to participate in Medical, Dental, Life and Disability Insurance, Vision, 401(k) Plan, Credit Union, a fully funded retirement pension plan, and more.
For more information about our company, careers and Total Rewards, visit www.statefarm.com/careers. You can also learn more about what to expect from our employment process here (http://www.statefarm.com/careers/emp_process.asp).
State Farm Insurance is an equal opportunity employer
Apply Here: http://www.Click2apply.net/djr5ggwykr
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