Position Desired: Automotive or Management

Cover Letter:
**** ****
433 Morningside Drive, Saint Peters, MO
(***) ***-****
****@*****.***
OB****ECTIVE To obtain a career position which will allow me to utilize my management, education, customer service, and sales skills to which will allow me to fulfill all my personal goals.

Desired ****ob Type:Full-time

Authorized to work in the US for any employer

Work Experience

Service Advisor/Assistant Service Manager

Royal Gate Dodge 
Columbia, IL

May 2010 to February 2016

Responsibilities 
 
o Managed repairs of 18-25 customer daily  
o Responsible for a team of 6 technicians with average of 180-220 flat rate hours individually per month  
o Improved profitability and efficiency by working with department manager  
o Assisted in directing the hiring and training of the service department and staff 
o Ascertaining automotive problems and service by listening to customers descriptions of symptoms  
o Conducting inspections of vehicles and taking test drives 
 
Accomplishments 
Responsible for opening and managing Mopar Express Lane. Chrysler Certified Service Advisor 2010-present. Held the Highest CSI scores for the service department.  
 
Skills Used 
 
Cashier  
PowerPoint   
Excel 
Outlook  
Word   
Dealertrack   
Vinsolutions   
All data  
Global connect

Automotive Technician

Royal Gate Dodge 

Columbia, IL

May 2003 to May 2010

Responsibilities 
Brakes, Engine Repair, Heating and Air Conditioning systems, Rear Ends, Steering and Suspension, Electrical and Routine Maintenance.  
Training of Apprentices. 

Education

BS in Business

Maryville University - 

St. Louis, MO

2011 to 2014

BS in Automotive Management

University of Northwestern Ohio-Lima - 

Lima, OH

2006 to 2010

Associates in Automotive Technology

Wyotech - 

Blairsville, PA

2001 to 2003

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